ku9app Privacy Policy

This privacy policy applies to the ku9app platform. It explains what kind of information ku9app collects from its users, the purposes for which that information is used, and the steps taken to protect user privacy.

By using the ku9app website and services, you are considered to have accepted the terms set out in this privacy policy. This policy should be read together with our Terms and Conditions, as both documents govern the use of your account and our services.

This policy has been prepared in accordance with applicable data protection laws in Bangladesh and international best practices. ku9app believes that user privacy is a fundamental right, and we exercise the utmost care in handling information accordingly.

Various types of information are collected during account registration and use of ku9app's services. This information is gathered in two main ways: information provided directly by the user, and technical information collected automatically.

2.1 Information Provided Directly

The following information is collected for registration and account management:

• Full name and date of birth (for age verification — confirmation of 21+ age)
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Bank account or mobile wallet details (bKash, Nagad, Rocket, Upay)
• Address and other contact information

2.2 Automatically Collected Information

When a user browses ku9app or uses our services, the following technical information may be collected automatically:

• IP address and device identification details
• Browser type and operating system
• Login time, session duration, and pages visited
• Transaction history and gameplay information
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases, information may also be received from trusted third parties for the purpose of identity verification or fraud prevention. Such information is always used within a legal framework and in the interest of protecting users.

ku9app uses collected information only for legitimate and specific purposes. Those purposes are described in detail below:

3.1 Service Operation and Improvement

• Completing the account registration process and verifying identity
• Managing deposit and withdrawal processes smoothly
• Resolving technical issues and improving platform performance
• Providing a personalised gaming experience

3.2 Security and Compliance

• Preventing fraud, money laundering, and other unlawful activities
• Ensuring age verification (minimum age of 21 required)
• Detecting multiple accounts or suspicious activity
• Meeting legal obligations and complying with regulatory requirements

3.3 Communication and Customer Support

Important service notifications, transaction confirmations, and security alerts may be sent to your mobile number or email. Our 24/7 support team also uses this information to respond to your enquiries.

ku9app is committed to ensuring responsible gaming. User gaming behaviour may be monitored in line with our Responsible Gaming Guidelines so that assistance can be provided promptly when needed.

The ku9app website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve the quality of our services.

4.1 Essential Cookies

These cookies are essential for the core functioning of the website. They are used to maintain login sessions, carry out security checks, and save your preferences. These cookies cannot be disabled, as doing so would prevent the site from working properly.

4.2 Functional Cookies

These cookies remember your language preference, display settings, and other customisation information. They can be disabled, but in that case you will need to set your preferences again on each visit.

4.3 Analytics Cookies

Analytics cookies are used to understand how the website is used and to improve the quality of our services. Information collected through these cookies is processed in aggregated and anonymous form.

You always have the option to disable cookies by changing your browser settings. However, some services and features may not function correctly as a result.

ku9app never sells or leases users' personal information for commercial purposes. However, information may be shared with trusted third parties in specific circumstances:

5.1 Service Provider Partners

ku9app works with certain specialist companies for payment processing, identity verification, fraud prevention, and technical support. These companies receive only the information necessary to carry out their specific services and are required to uphold standards equivalent to this privacy policy.

5.2 Legal Requirements

ku9app may be required to disclose information in response to a court order, government directive, or a lawful request from a law enforcement authority. Such disclosures are always limited to what is required within the legal framework.

5.3 Business Changes

User information may be transferred in the event of a business merger, acquisition, or other corporate change. In such circumstances, users will be notified in advance and the protections of this privacy policy will continue to apply.

ku9app has implemented industry-standard technical and organisational measures to protect user information. These measures protect data from unauthorised access, alteration, disclosure, or destruction.

6.1 Technical Safeguards

• SSL (Secure Socket Layer) encryption — all data transfers are secured
• Database encryption — stored data is always kept in encrypted form
• Two-factor authentication (OTP verification) for user accounts
• Regular security audits and vulnerability assessments
• Firewall and intrusion detection systems

6.2 Organisational Safeguards

• Regular data protection training for staff
• Data access granted on a need-to-know basis
• Rapid response plan in the event of a data breach
• Verification of security standards for third-party partners

6.3 Data Retention Period

ku9app retains user information only for as long as it is needed to provide services or meet legal obligations. Some information may be kept for a defined period after an account is closed, as required by financial regulatory requirements.

ku9app gives its users the greatest possible control over their own information. You may exercise the following rights at any time:

7.1 Right to Access

You have the right to request a view of what information ku9app holds on your account. Upon receiving such a request, the relevant information will be provided within a reasonable time.

7.2 Right to Rectification

If any stored information is incorrect or out of date, you may request that it be corrected. In most cases, changes can be made directly through your account settings.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, it may not be possible to delete all information immediately due to legal obligations or ongoing disputes.

7.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing. This right can be exercised by changing your notification preferences in account settings or by contacting our support team directly.

All ku9app services are strictly for persons aged 21 and above. No personal information is intentionally collected from underage individuals (those under 21).

Age verification is a mandatory step at registration. If an underage person opens an account using false information and this comes to our attention, that account will be closed immediately and the collected information will be deleted.

If a parent or guardian believes their child has provided information to ku9app, please contact our support team without delay — we will take the necessary steps promptly.

The ku9app platform may at times connect to third-party payment gateways or game providers. These third parties have their own privacy policies, and ku9app is not responsible for how they collect or use information.

Payment services such as bKash, Nagad, Rocket, and Upay operate under their own privacy policies. Those policies will apply when you use their platforms.

Game providers such as PG Soft, Pragmatic Play, JILI, and others use their own technical infrastructure to operate their games. These providers also follow their own data protection policies.

ku9app reserves the right to update this privacy policy as needed. Changes may generally occur for the following reasons:

• Alignment with new laws or regulatory requirements
• Changes to the scope of services or technology
• Improvements to security procedures
• Updates based on user feedback and reviews

For any significant changes, a notification will be sent to your registered email or mobile number and will be clearly displayed on the site. The date of the change will be noted at the top of this page.

If you continue using ku9app after any changes, it will be considered that you have accepted the updated policy. If you do not agree with any change, you will have the option to close your account.

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. The ku9app data protection team is always ready to respond to your queries.

You can reach our support team 24/7 via live chat or email — in both Bengali and English. For general questions, you can also visit our FAQ section, where you will find common questions and answers related to privacy.

Email contact: [email protected]

For data protection matters, we will respond within 30 days of receiving your request. In complex cases, this period may be extended by a further 30 days, but you will be informed in advance.